Refund policy

Return Policy

You have a 14-day return policy.

  • The product to be returned must be unused and resalable.
  • The customer pays for the postage.
  • Before returning, please contact us for further instructions: info@taika-korut.fi.

If you return your order, the shipping costs will be refunded according to our cheapest shipping option, meaning you will only pay the difference between our cheapest shipping option and the shipping method you selected. If you return part of your order, shipping costs will not be refunded. If you return part of your order and the final value of your order no longer meets the free shipping threshold, the normal shipping costs of your selected shipping method will be deducted from the refund amount.

Return of promotional products: If the promotional conditions are no longer met at the time of the product return, any promotional product/gift included must also be returned. The promotional product or gift to be returned must be unused.

If the product is lost or damaged during transport or does not otherwise match your order, you must report the error in writing to Taika Helsinki within 14 days.

Exchange Policy

You have a 14-day exchange policy.

  • Contact our customer service and let us know which product you would like to exchange for. If the replacement product is more expensive than the product being exchanged, be prepared to pay the difference according to the instructions. If the replacement product is cheaper, we will refund the difference to your chosen payment method.
  • Purchase the "Product Exchange" from our online store, which costs €3.50. This includes the shipping costs for the new product. If necessary, pay the difference for the more expensive product to our account.
  • Send the item to be exchanged to us in its original packaging and protected, for example, in a bubble envelope.
  • We will send the new product as soon as the item arrives to us.

Unclaimed Package

Not claiming a package is not the same as a return or cancellation. We will charge €10 for an unclaimed package.