Personalized and desired gift

BIRTHSTONE JEWELRY

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Frequently Asked Questions

Answers to frequently asked questions

How do you deliver the products?

We aim to ship orders by the next business day at the latest. We use Posti's parcel services.

- The small package delivery is a fast and affordable way to get a package delivered straight to your home. The delivery time is approximately 3-5 business days within Finland. A tracking code is included with the delivery confirmation, which allows you to monitor the progress of your shipment.

- The postal package is the fastest way to receive a package. Delivery is to the nearest postal pickup point. Delivery time approximately 1-3 business days within Finland. A tracking code will be included with the delivery confirmation, which allows you to monitor the progress of your shipment.

How can I exchange or return a product?

You have a 14-day exchange right and a 30-day return right for new products.

Product exchange:

  • Contact our customer service and let us know which product you would like to exchange. If the replacement product is more expensive than the product being exchanged, be prepared to pay the difference according to the instructions. If the replacement product is cheaper, we will refund the difference to your chosen payment method.
  • Purchase "Product Exchange" from our online store for €3.50. This includes the shipping costs for the new product. Pay the difference for the more expensive product to our account if necessary.
  • Send the item to be exchanged to us in its original packaging and protected, for example, in a bubble wrap.
  • We will send the new product as soon as the jewelry arrives at our location.

Product return:

  • Contact our customer service within 14 days of receiving your shipment. You will receive the necessary instructions.
  • Return the product in its original packaging and protected, for example, in a bubble wrap.
  • Once the jewelry arrives, we will refund the purchase amount to the payment method you used. This usually takes 2-3 banking days.

Do you also deliver abroad?

Yes, we also deliver abroad. To see the list of countries we deliver to, click on the flag icon at the top of the homepage. Notice! Shipping fees vary by country.